Shipping Policy

Shipping Policy

We currently ship within the USA only. For questions, contact us at (833)-484-1419 or sales@thepondfountain.com.

Free Shipping

  • Shipping policies may vary based on our manufacturer arrangements. If you're unsure about shipping charges for your order, please contact us.

Order Processing and Shipping

  • Handling Time: Orders are processed within 1-2 business days (Monday – Friday).
  • Shipping Time: In-stock items are typically delivered within 3-9 business days.
  • Shipping Carriers: We use UPS Ground, and FedEx Ground for deliveries.

Order Confirmation and Tracking

  • After placing an order, you will receive a confirmation email.
  • Once your order ships, you will receive tracking information via email.
  • If you don’t receive tracking details within six business days, please contact us at sales@thepondfountain.com.

    Inspecting Your Delivery

    • Check your items upon delivery for any visible damage. If damage is present, note it on the delivery receipt.
    • Report any missing or damaged items within 48 hours to ensure prompt resolution.

    Lost or Damaged Shipments

    Order Refusal Policy

    • Orders refused for reasons other than damage or shipping errors may incur a 20% restocking fee plus any applicable shipping costs.

    Contact Information