Shipping Policy

Shipping Policy

We currently ship within the USA only. For questions, contact us at (833)-484-1419 or sales@thepondfountain.com.

Free Shipping

  • We proudly offer free shipping on all orders within the continental United States. There are no additional handling or delivery fees, just straightforward and reliable shipping on qualifying orders.

Order Processing and Shipping

  • Handling Time: Orders are processed within 1-2 business days (Monday – Friday).
  • Shipping Time: In-stock items are typically delivered within 2-7 business days.
  • Total Delivery Time: Most orders arrive within 3–9 business days from the date of purchase.
  • Shipping Carriers: We use UPS Ground, and FedEx Ground for deliveries.

Order Confirmation and Tracking

  • After placing an order, you will receive a confirmation email.
  • Once your order ships, you will receive tracking information via email.
  • If you don’t receive tracking details within six business days, please contact us at sales@thepondfountain.com.

    Inspecting Your Delivery

    • Check your items upon delivery for any visible damage. If damage is present, note it on the delivery receipt.
    • Report any missing or damaged items within 48 hours to ensure prompt resolution.

    Lost or Damaged Shipments

    Order Refusal Policy

    • Orders refused for reasons other than damage or shipping errors may incur a 20% restocking fee plus any applicable shipping costs.

    Contact Information